System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7379

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS services will have intermittent impact during the maintenance period

Start of Event: 2026-06-03, 02:00:00 GMT+8

End of Event: 2026-06-03, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 22nd April 2026

No incidents reported

Tuesday 21st April 2026

No incidents reported

Monday 20th April 2026

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Processing of some SMS (MT) and delays with returns of delivery receipts (DR)

Start time: 17/04/2026 14:28 SGT

End time: 17/04/2026 18:06 SGT

Sunday 19th April 2026

No incidents reported

Saturday 18th April 2026

No incidents reported

Friday 17th April 2026

Soprano Design Platform Portals Soprano Asia Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue affecting the Mfinity platform.

Event description: Service Issue

Impacted Services: Processing of some SMS (MT) and delays with returns of delivery receipts (DR)

Start time: 17/04/2026 14:28 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 16th April 2026

No incidents reported