Soprano Design Platform Status http://status-as3.sopranodesign.com/ 2026-05-26T17:31:45+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/168/ Dear Customer,

We would like to inform you that we recently experienced a service-impacting issue affecting SMS delivery (MT), which resulted in intermittent delivery degradation We have implemented necessary fix and service have now been fully restored.

At this time, all systems are operating normally. We are continuing to closely monitor the situation to ensure sustained service stability and prevent any recurrence.

Impacted Services: SMS Delivery (MT)

Start time: 23/05/2026 - 13:20 SGT

End time: 23/05/2026 - 13:46 SGT

]]> 2026-05-23T06:15:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/167/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS services will have intermittent impact during the maintenance period

Start of Event: 2026-05-26, 02:00:00 GMT+8

End of Event: 2026-05-26, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-05-21T04:47:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/166/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS services will have intermittent impact during the maintenance period

Start of Event: 2026-06-03, 02:00:00 GMT+8

End of Event: 2026-06-03, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-05-20T01:16:38+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/165/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7379

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

]]> 2026-05-15T04:31:54+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/163/ Dear Customer,

This is to notify you that mobile operator [SMSC/Telco] has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: OrangeGum services (SMS - MO/MT, DR and BAS) will have intermittent impact during the maintenance period.

Start of Event: 2026-05-14, 02:00:00 GMT+8

End of Event: 2026-05-14, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-30T11:30:10+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/162/ Dear Customer,

This is to notify you that mobile operator [SMSC/Telco] has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: OrangeGum services (SMS - MO/MT, DR and BAS) will have intermittent impact during the maintenance period.

Start of Event: 2026-05-12, 02:00:00 GMT+8

End of Event: 2026-05-12, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-30T11:30:05+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/161/ Dear Customer,

This is to notify you that mobile operator Unifi/Webe Telco has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT, MO, DLR, messages will experience down time and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services:

During the maintenance window, 6 series SMS services may experience brief downtime around 00:10 and again near the end of the activity, the remainder of the maintenance window will not be affected.

SMS/MT messages may not be delivered and could be rejected during the downtime. SMS/MO messages will be delayed to partners/providers during the downtime. SMS/DN messages will be delayed to partners/providers during the downtime.

Start of Event: 2026-05-06, 00:00:00 GMT+8

End of Event: 2026-05-06, 06:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-27T14:33:52+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/160/ Dear Customer,

This is to notify you that mobile operator UNIFI/Webe Telco has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT,MO,DLR messages may experience brief downtime. No other network destinations are affected by this event

Notification Details:

Impacted Services:

SMS/MT messages may not be delivered and could be rejected during the downtime. SMS/MO messages will be delayed to partners/providers during the downtime. SMS/DN messages will be delayed to partners/providers during the downtime.

Start of Event: 2026-05-06, 00:00:00 GMT+8

End of Event: 2024-05-06, 06:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-27T14:27:56+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/159/ Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-22T15:12:51+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/157/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Processing of some SMS (MT) and delays with returns of delivery receipts (DR)

Start time: 17/04/2026 14:28 SGT

End time: 17/04/2026 18:06 SGT

]]> 2026-04-20T03:37:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue]]> https://status-as3.sopranodesign.com/incident/153/ Dear Customer,

We are currently experiencing a service issue affecting the Mfinity platform.

Event description: Service Issue

Impacted Services: Processing of some SMS (MT) and delays with returns of delivery receipts (DR)

Start time: 17/04/2026 14:28 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2026-04-17T10:36:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/155/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Processing of some SMS (MT) and delays with returns of delivery receipts (DR)

Start time: 17/04/2026 - 14:28:00 SGT

End time: 17/04/2026 - 18:08:00 SGT

]]> 2026-04-14T06:28:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/151/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 09/04/2026 - 09:35 SGT

End time: 09/04/2026 - 11:10 SGT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.  

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

]]> 2026-04-09T03:10:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/152/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 09/04/2026 - 09:35 SGT

End time: 09/04/2026 - 11:10 SGT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.  

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

]]> 2026-04-09T03:10:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue]]> https://status-as3.sopranodesign.com/incident/149/ Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffic

Start time: 09/04/2026 - 09:35 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2026-04-09T02:20:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue]]> https://status-as3.sopranodesign.com/incident/150/ Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: All SMS international traffic.

Start time: 09/04/2026 - 09:35 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2026-04-09T02:20:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/148/ Dear Customer,

This is to notify you that mobile operator M1, SG has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: M1, Singapore

Event Dates (GMT+8):

April 14, 2026 0200hrs to 0500hrs April 16, 2026 0200hrs to 0500hrs April 21, 2026 0200hrs to 0500hrs April 23, 2026 0200hrs to 0500hrs

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-07T09:25:04+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/147/ Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact towards M1 during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: MO/MT, DR and BAS messages into M1, Singapore

Start of Event: 2026-04-9, 02:00:00 GMT+8

End of Event: 2026-04-9, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-01T11:10:55+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/146/ Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact towards M1 during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: MO/MT, DR and BAS messages into M1, Singapore

Start of Event: 2026-04-9, 02:00:00 GMT+8

End of Event: 2026-04-9, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2026-04-01T11:07:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/145/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7136

Description: To perform system security updates

Maintenance start time: 03/03/2026 - 21:00 SGT

Maintenance end time: 04/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

]]> 2026-02-26T06:50:52+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/144/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7137

Description: To perform system security updates

Maintenance start time: 02/03/2026 - 21:00 SGT

Maintenance end time: 03/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

]]> 2026-02-26T06:41:02+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - POSTPONED]]> https://status-as3.sopranodesign.com/incident/143/ Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Asia Messaging Platform has been postponed.

Reference: PCR-7137

Original Date/Time: 18/02/2026 - 21:00 SGT New Date/Time: TBA

We apologise for any inconvenience this may have caused.

]]> 2026-02-06T07:19:50+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/140/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 2026-02-03 15:40 UTC

End time: 2026-02-03 18:25 UTC

]]> 2026-02-03T07:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status-as3.sopranodesign.com/incident/141/ Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 2026-02-03 15:40 UTC

End time: 2026-02-03 18:25 UTC

]]> 2026-02-03T07:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Service Impacting Issue]]> https://status-as3.sopranodesign.com/incident/139/ Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 03/02/2026 15:40 UTC.

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2026-02-03T07:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/138/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period.

Start of Event: 2025-11-25, 02:00:00 SGT

End of Event: 2025-11-25, 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-11-21T04:04:05+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/137/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period.

Start of Event: 2025-11-20, 02:00:00 SGT

End of Event: 2025-11-20, 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-11-13T23:34:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/136/ Dear Customer,

This is to notify you that mobile operator Celcom, Digi Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: Celcom, Digi Malaysia

Start of Event: 2025-10-22, 23:30 GMT+8

End of Event: 2025-10-23 01:30 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-10-22T10:27:50+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/135/ Dear Customer,

This is to notify you that mobile operators Celcom and Digi, Malaysia have informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards these destinations. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into Celcom & Digi, Malaysia

Start of Event: 2025-10-22, 00:00 GMT+8

End of Event: 2025-10-22, 05:30 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-10-21T15:09:43+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/134/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS will have 10 – 15 minutes downtime or intermittent impact during the maintenance period.

Start of Event: 2025-10-22, 02:00:00 SGT

End of Event: 2025-10-22, 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-10-20T01:49:21+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/133/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 09/10/2025 - 03:00 SGT

Maintenance end time: 09/10/2025 - 04:28 SGT

Impact: N/A

]]> 2025-10-08T21:11:47+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/131/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2025-10-08T18:34:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/130/ Dear Customer,

This is to notify you that mobile operator XOX has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be impacted towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT messages into XOX, Malaysia

Start of Event: 2025-11-06, 00:00:00 GMT+8

End of Event: 2025-11-06, 02:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-10-07T06:45:48+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status-as3.sopranodesign.com/incident/129/ Dear Customer,

This is to inform that the earlier announced network maintenance is now completed.

Notification Details:

Impacted Services: MT messages into Maxis, Malaysia

Start of Event: 2025-09-27, 10:40:00 GMT+8

End of Event: 2025-09-27, 14:00:00 GMT+8

]]> 2025-09-27T06:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/128/ Dear Customer,

This is to notify you that mobile operator Maxis, Malaysia is currently having emergency maintenance for their network infrastructure.

Please be informed that MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination during this time. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into Maxis, Malaysia

Start of Event: 2025-09-27, 10:40:00 GMT+8

End of Event: TBA

We will inform you once the maintenance has been completed.

]]> 2025-09-27T02:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/127/ Dear Customer,

This is to notify you that mobile operator Maxis, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. During the period specified below, MT delivery will be intermittent towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT Messages Maxis, Malaysia

Start of Event: 2025-09-26, 6:00:00 GMT+8

End of Event: TBA

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-09-25T12:33:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/126/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6887

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 09/10/2025 - 03:00 SGT

Maintenance end time: 09/10/2025 - 08:00 SGT

Impact: No impacted services expected.

We will email you at the beginning and end of the maintenance period.

]]> 2025-09-25T08:35:12+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/125/ Dear Customer,

This is to notify you that mobile operator StarHub has informed us that there will be a scheduled maintenance for their SMSGW SSL Cert Installation.

Please be informed that during the period specified below,

Notification Details:

Impacted Services: SMS Gateway Processes will be restarted. Content Providers’ connection will be dropped but it should auto-reconnect to the available node. Customer may experience intermittent /delay in the SMS during the maintenance period.

Start of Event: 2025-09-25, 00:01:00 to 05:00:00 SGT and 2025-09-30, 00:01:00 to 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-09-22T09:27:03+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/124/ Dear Customer,

This is to notify you that mobile operator StarHub has informed us that there will be a scheduled maintenance for their SMSGW SSL Cert Installation.

Please be informed that during the period specified below,

Notification Details:

Impacted Services: SMS Gateway Processes will be restarted. Content Providers’ connection will be dropped but it should auto-reconnect to the available node. Customer may experience intermittent /delay in the SMS during the maintenance period.

Start of Event: 2025-09-25, 00:01:00 to 05:00:00 SGT and 2025-09-30, 00:01:00 to 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-09-22T09:23:11+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/122/ Dear Customer,

This is to notify you that mobile operator YTL (Yes) has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: Messages into Yes, Malaysia

Start of Event: 2025-08-29, 00:00 GMT+8

End of Event: 2025-08-29, 06:00 GMT+8

]]> 2025-08-27T01:03:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/121/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 05:07

Impact: No service impact

]]> 2025-08-20T23:23:54+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance]]> https://status-as3.sopranodesign.com/incident/119/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6770

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 07:00 SGT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

]]> 2025-08-20T19:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/120/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2025-08-20T18:20:10+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/118/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6770

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 07:00 SGT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

]]> 2025-08-07T23:20:33+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/114/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.





Maintenance start time: 22/05/2025 - 03:00 SGT




Maintenance end time: 22/05/2025 - 07:00 SG




Impact: No expected service impact

]]> 2025-05-21T23:18:48+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/112/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2025-05-21T18:38:25+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/111/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SGT

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

]]> 2025-05-08T08:26:59+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/110/ Dear Customer,

This is to notify you that mobile operator DIGI, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will not be available towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into DIGI, Malaysia

Start of Event: 2025-03-03, 01:55:00 GMT+8

End of Event: 2025-03-03, 02:50:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-02-28T09:46:35+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/109/ Dear Customer,

This is to notify you that mobile operator DIGI, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will not be available towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into DIGI, Malaysia

Start of Event: 2025-03-03, 01:55:00 GMT+8

End of Event: 2025-03-03, 02:50:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-02-28T09:42:36+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/107/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance Start time: 26/02/2025 - 3:00 am SGT  Maintenance End time: 26/02/2025 - 7:00 am SGT

Impact: No Service Impact is expected.

]]> 2025-02-26T04:08:15+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/106/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2025-02-25T18:30:33+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/105/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6361

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 26/02/2025 - 3:00AM SGT

Maintenance end time: 26/02/2025 - 7:00AM SGT

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

]]> 2025-02-13T14:03:19+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/104/ Dear Customer,

This is to notify you that mobile operator Maxis, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards Maxis, Malaysia only. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT messages into Maxis, Malaysia

Start of Event: 2025-02-24, 00:00 GMT+8

End of Event: 2025-02-24, 06:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-02-13T12:38:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/102/ Dear Customer,

This is to notify you that mobile operator U Mobile has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will not be available towards this destination.

Notification Details:

Impacted Services: MT messages into U Mobile, Malaysia

Start of Event: 2025-01-23, 02:00 GMT+8

End of Event: 2025-01-23, 06:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-01-22T18:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/103/ Dear Customer,

This is to notify you that mobile operator U Mobile has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will not be available towards this destination.

Notification Details:

Impacted Services: MT messages into U Mobile, Malaysia

Start of Event: 2025-01-23, 02:00 GMT+8

End of Event: 2025-01-23, 06:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-01-22T18:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/101/ Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, no service impact is anticipated; however, there may be message latency during the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT/MO/DR messages into M1 [Singapore] will have intermittent impact during this maintenance period

Start of Event: 2025-01-07, 02:00:00-5:00:00 GMT+8 AND 2025-01-09, 02:00:00-5:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2025-01-01T08:24:37+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/99/ Dear Customer,

We are writing to inform you that we will be updating the SSL certificate for *.sopranodesign.com on December 10, from 3:00 PM to 4:00 PM SGT. This update is crucial for maintaining the security and integrity of our services.

Action Required: Customers will need to update the SSL certificate on their end to ensure uninterrupted service. For more details or assistance with the update, please contact us at help@sopranodesign.com.

Description: SSL Certificate Update

Maintenance start time: 10/12/2024 - 03:00 SGT

Maintenance end time: 10/12/2024 - 04:00 SGT

Impact: No expected service interruption

]]> 2024-12-04T06:17:21+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status-as3.sopranodesign.com/incident/98/ Dear Customer,

We are pleased to inform you that the M1 issue has now been fully resolved. All services are operating normally. Thank you for your patience and understanding during this time.

Resolved Time: 15:26 GMT+8

Impacted Services: MO and MT services

]]> 2024-11-11T06:01:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status-as3.sopranodesign.com/incident/97/ Dear Customer,

We are writing to inform you that M1 is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: All SMS Services

Customer Impact: High

Start time: 11/11/2024-14:01 SGT End time: TBA

We will update once we receive confirmation that issue is resolved.

]]> 2024-11-11T06:01:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status-as3.sopranodesign.com/incident/96/ Dear Customer,

We are writing to inform you that M1 is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: All SMS Services

Customer Impact: High

Start time: 11/11/2024-14:01 SGT End time: TBA

We will update once we receive confirmation that issue is resolved.

]]> 2024-11-11T06:01:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status-as3.sopranodesign.com/incident/95/ Dear Customer,

We are writing to inform you that M1 is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: All SMS Services

Customer Impact: High

Start time: 11/11/2024-14:01 SGT End time: TBA

We will update once we receive confirmation that issue is resolved.

]]> 2024-11-11T06:01:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/92/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 30/10/2024 - 03:00 SGT

Maintenance end time: 30/10/2024 - 07:00 SGT

Impact: No expected service impact

]]> 2024-10-29T21:39:50+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/90/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-10-29T20:20:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/89/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Description: Release of new Software version with patches and enhancements

Maintenance start time: 30/10/2024 - 03:00 SGT

Maintenance end time: 30/10/2024 - 07:00 SGT

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

]]> 2024-10-24T03:41:09+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance - START]]> https://status-as3.sopranodesign.com/incident/86/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-10-22T19:36:16+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/88/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Asia Messaging Platform.

Maintenance start time: 23/10/2024 - 03:00 SGT

Maintenance end time: 23/10/2024 - 03:30 SGT

Impact: No Services were impacted

]]> 2024-10-22T19:36:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance - START]]> https://status-as3.sopranodesign.com/incident/85/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-10-22T19:06:35+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance]]> https://status-as3.sopranodesign.com/incident/84/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Maintenance start time: [23/10/2024 - 03:00 SGT]

Maintenance end time: [23/10/2024 - 03:30 SGT]

Impact: No expected impact

We will email you at the beginning and end of the maintenance period.

]]> 2024-10-22T06:40:56+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance]]> https://status-as3.sopranodesign.com/incident/83/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Maintenance start time: [23/10/2024-3:00 SGT]

Maintenance end time: [23/10/2024-3:30 SGT]

Impact: No expected impact

We will email you at the beginning and end of the maintenance period.

]]> 2024-10-22T06:28:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance]]> https://status-as3.sopranodesign.com/incident/82/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Maintenance start time: [23/10/2024-3:00 SGT]

Maintenance end time: [23/10/2024-3:30 SGT]

Impact: No expected impact

We will email you at the beginning and end of the maintenance period.

]]> 2024-10-22T06:23:33+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/81/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 20/08/2024 - 03:00 SGT

Maintenance end time: 20/08/2024 - 07:00 SGT

Impact: 10-15 minute service interruption in the first half hour

]]> 2024-08-19T22:30:22+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/80/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-08-19T18:43:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/79/ Dear Customer,

This is to notify you that mobile operator Umobile, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. [MT messages will not be available towards this destination]. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into Umobile, Malaysia

Start of Event: 2024-08-20, 00:00:00 GMT+8

End of Event: 2024-08-20, 06:00:00 GMT+8

We will inform you if the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-08-16T23:30:19+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/78/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 17/08/2024 - 03:00 SGT

Maintenance end time: 17/08/2024 - 04:25 SGT

Impact: Start Outage 17/08/2024 - 03:22 SGT - Final Outage 17/08/2024 - 03:40 SGT.

]]> 2024-08-16T20:31:20+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/77/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-08-16T18:41:31+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/76/ Dear Customer,

This is to notify you that mobile operator XOX CPA, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. [MT messages will not be available towards this destination]. No other network destinations are affected by this event.

Notification Details:

Impacted Services:

MT messages into XOX, Malaysia will be delayed MO and DR delivery will be delayed

Start of Event: 2024-08-13, 12:00:00 GMT+8

End of Event: 2024-08-13, 07:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-08-12T08:40:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/75/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6055

Description: 2 of 2 BCP Failback

Maintenance start time: 20/08/2024 - 03:00 SGT

Maintenance end time: 20/08/2024 - 07:00 SGT

Impact: 10-15 minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

]]> 2024-08-02T02:34:18+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/74/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6054

Description: 1 of 2 BCP Failover

Maintenance start time: 17/08/2024 - 03:00 SGT

Maintenance end time: 17/08/2024 - 07:00 SGT

Impact: 10-minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

]]> 2024-08-02T02:24:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/73/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Description: We are sending this message to notify you that our direct mobile operator that is used to terminate messages towards Digi, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure. Please be informed that during the period specified below, MT messages will not be available towards this destination. No other network destinations are affected by this event.

Maintenance start time: 024-08-01, 00:00:00 GMT +8

Maintenance end time: 024-08-01, 06:00:00 GMT +8

Impact: MT messages into Digi, Malaysia

]]> 2024-07-27T01:47:54+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/71/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Description: We are sending this message to notify you that our direct mobile operator that is used to terminate messages towards Digi, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure. Please be informed that during the period specified below, MT messages will not be available towards this destination. No other network destinations are affected by this event.

Maintenance start time: 024-08-01, 00:00:00 GMT +8

Maintenance end time: 024-08-01, 06:00:00 GMT +8

Impact: MT messages into Digi, Malaysia

]]> 2024-07-27T01:42:52+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/70/ Dear Customer,

This is to notify you that mobile operator U mobile, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into Umobile, Malaysia

Start of Event: 2024-07-26, 12:00:00 GMT+8

End of Event: 2024-07-26, 03:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-07-26T03:06:59+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/69/ Dear Customer,

This is to notify you that mobile operator U mobile, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into U mobile, Malaysia

Start of Event: 2024-07-26, 12:00:00 GMT+8

End of Event: 2024-07-26, 03:00:00] GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-07-26T03:03:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/68/ Dear Customer,

This is to notify you that mobile operator U mobile, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into U mobile, Malaysia

Start of Event: 2024-07-26, 12:00:00 GMT+8

End of Event: 2024-07-26, 03:00:00] GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-07-26T03:02:14+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/67/ Dear Customer,

This is to notify you that mobile operator M1, Singapore has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent delay during the maintenance period. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MO/MT,DR and BAS messages into M1, Singapore

Start of Event: 2024-07-18, 02:00:00 GMT+8

End of Event: 2024-07-18, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-07-15T06:04:18+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/66/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-5973

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 04/07/2024 - 03:00 (GMT+8)

Maintenance end time: 04/07/2024 - 07:00 (GMT+8)

Impact: No service disruption expected.

]]> 2024-07-03T22:36:18+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/62/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-07-03T18:46:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/61/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-07-02T18:48:21+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/60/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-07-02T18:46:20+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Emergency Maintenance]]> https://status-as3.sopranodesign.com/incident/59/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Description: This is to notify you that mobile operator XOX CPA Platform Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS/MT delivery to user will be rejected by SMSC. SMS/MO from user will not be available. SMS/DN will not be available.

Maintenance start time: 2024-06-28, 11:50:00 GMT+8

Maintenance end time: 2024-06-28, 13:30:00 GMT+8

Impact: SMS/MT delivery to user will be rejected by SMSC. SMS/MO from user will not be available. SMS/DN will not be available.

We will email you at the beginning and end of the maintenance period.

]]> 2024-06-28T06:24:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/57/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-5973

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 04/07/2024 - 03:00 (GMT+8)

Maintenance end time: 04/07/2024 - 07:00 (GMT+8)

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

]]> 2024-06-20T09:38:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Emergency Service Maintenance]]> https://status-as3.sopranodesign.com/incident/55/ Dear Customer,

This is to notify you that mobile operator XOX, Malaysia has informed us that there will be a emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. MT messages will not be available towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT messages into XOX, Malaysia

Start of Event: 2024-06-12, 12:00:00 GMT+8

End of Event: 2024-06-12, 03:30:00 GMT+8

We will inform you once the maintenance has been completed.

]]> 2024-06-11T04:42:31+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/54/ Dear Customer,

This is to notify you that mobile operator Digi, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will not be available towards this destination. No other network destinations are affected by this event. Notification Details:

Impacted Services: MT messages into Digi, Malaysia

Start of Event: 2024-06-13, 12:00:00 GMT+8

End of Event: 2024-06-13, 06:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-06-05T07:51:13+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/53/ Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, no service impact is anticipated; however, there may be message latency during the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT messages into Singtel, Singapore

Start of Event: 2024-06-05, 01:00:00 GMT+8

End of Event: 2024-06-05, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-06-04T03:08:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Network/Supplier Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/51/ Dear Customer,

This is to notify you that SilverStreet's direct mobile operator that terminates messages towards Singtel, Singapore has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT messages into Singtel, Singapore

Start of Event: 2024-05-28, 17:00:00 UTC

End of Event: 2024-05-28, :21:00:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

]]> 2024-05-28T09:08:38+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/50/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 8th May 2024-time - 03:00 SGT

Maintenance end time: 8th May 2024-time - 04:45 SGT

Impact: 18 min outage from 03:30 to 03:42 SGT

]]> 2024-05-07T20:59:46+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/49/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-05-07T18:52:25+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/48/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: May 8th, 2024, Wednesday ,03:00 AM SGT

Maintenance end time: May 8th, 2024, Wednesday ,06:00 AM SGT

Impact: Customers may experience connection failures up to 25 minutes from 03:30 AM SGT

We will email you at the beginning and end of the maintenance period.

]]> 2024-04-23T03:16:53+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - CANCELLED]]> https://status-as3.sopranodesign.com/incident/47/ Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Asia Messaging Platform has been cancelled.

Description: Release of new Software version with patches and enhancements

Maintenance start time: March 27th, 2024, Wednesday, 03:00 AM SGT

Maintenance end time: March 27th, 2024, Wednesday, 06:00 AM SGT

]]> 2024-03-25T05:03:14+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/46/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Description: Release of new Software version with patches and enhancements

Maintenance start time: March 27th, 2024, Wednesday, 03:00 SGT

Maintenance end time: March 27th, 2024, Wednesday, 06:00 SGT

Impact: Customers may experience connection failures up to 25 minutes from 03:30 SGT

We will email you at the beginning and end of the maintenance period.

]]> 2024-03-13T18:10:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/42/ Dear Customer,

We are writing to inform you that our international provider will be performing maintenance work on their platform.

Maintenance start time: 25/02/2024 - 05:00 SGT

Maintenance end time: 25/02/2024 - 06:00 SGT

Impact: There will be a 15-minute service interruption between 5:00 - 6:00am SGT.

During this window, users may experience connectivity issues and outgoing international messages will be queued.

We apologize for any inconvenience this may cause.

]]> 2024-02-14T08:19:06+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/41/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 07/02/2023 - 03:00 SGT

Maintenance end time: 07/02/2023 - 06:50 SGT

Impact: None

]]> 2024-02-06T23:20:29+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/40/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2024-02-06T18:50:46+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/38/ Dear Customer,

We are writing to inform you that the maintenance work on the Soprano Asia Messaging Platform has been rescheduled.

Please note that the root and intermediate certificates will change with this update. If you require to import the certificate on your side, please contact the support team to receive the updated certificates.

Change reference: PCR-5543

Description: Annual Certificate Renewal

PREVIOUS SCHEDULE:

      Maintenance start time: 01/02/2024 - 03:00 SGT

      Maintenance end time:  01/02/2024 - 05:00 SGT

NEW SCHEDULE:

      Maintenance start time: 07/02/2024 - 03:00 SGT

      Maintenance end time:  07/02/2024 - 05:00 SGT

Impact: No service impact is expected

We will email you at the beginning and end of the maintenance period.

]]> 2024-01-19T10:50:12+00:00 Soprano Design Platform Status <![CDATA[Soprano MY and SIN Messaging Platforms - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/37/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano MY and SIN Messaging Platforms.

Maintenance start time: 14/11/2023 02:30 SGT

Maintenance end time: 14/11/2023 03:41 SGT

Impact: 7 minutes of outage

]]> 2023-11-13T20:01:53+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/36/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2023-11-13T18:36:20+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/35/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 11/11/2023 03:00 SGT

Maintenance end time: 11/11/2023 04:53 SGT

Impact: Total outage: 23 minutes. Start Outage: 03:31:52 - End outage: 03:54:14

]]> 2023-11-10T21:01:45+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/34/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2023-11-10T18:38:15+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/33/ Dear Customer,

We are writing to inform you that we will be conducting Business Continuity Plan testing on the Soprano Asia Messaging Platform.

Change reference: PCR-5469

Description: BCP Failback [Step 2 of 2]

Maintenance start time: 14/11/2023 - 03:00 SGT

Maintenance end time: 14/11/2023 - 07:00 SGT

Impact: 10-minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

]]> 2023-10-26T07:23:10+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/32/ Dear Customer,

We are writing to inform you that we will be conducting Business Continuity Plan testing on the Soprano Asia Messaging Platform.

Reference: PCR-5468

Description: BCP Failover [Step 1 of 2]

Maintenance start time: 11/11/2023 - 03:00 SGT

Maintenance end time: 11/11/2023 - 07:00 SGT

Impact: 10-minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

]]> 2023-10-26T07:20:19+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL]]> https://status-as3.sopranodesign.com/incident/31/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 18/08/2023 - 02:00 SGT

Maintenance end time: 18/08/2023 - 02:41 SGT

Impact: No downtime or outages.

]]> 2023-08-17T18:52:55+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START]]> https://status-as3.sopranodesign.com/incident/30/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

]]> 2023-08-17T17:33:54+00:00 Soprano Design Platform Status <![CDATA[Soprano Asia Messaging Platform - Notice of Planned Service Maintenance]]> https://status-as3.sopranodesign.com/incident/29/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: [PCR-5250]

Maintenance start time: 18/08/2023 - 02:00 SGT

Maintenance end time: 18/08/2023 - 03:30 SGT

We will be making a security remediation to disable lower cipher TLS 1.0/1.1 for email service.

Kindly check with your IT Support if you would be impacted with this change.

Impact: Report request & password reset using email service would be impacted if you are using lower cipher TLS 1.0/1.1. There would be no impact sending and receiving SMS on the platform.

We will email you at the beginning and end of the maintenance period.

]]> 2023-08-04T09:34:43+00:00