System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7379

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS services will have intermittent impact during the maintenance period

Start of Event: 2026-06-03, 02:00:00 GMT+8

End of Event: 2026-06-03, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 14th April 2026

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance, scheduled 1 month ago

Dear Customer,

This is to notify you that mobile operator M1, SG has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: M1, Singapore

Event Dates (GMT+8):

April 14, 2026 0200hrs to 0500hrs April 16, 2026 0200hrs to 0500hrs April 21, 2026 0200hrs to 0500hrs April 23, 2026 0200hrs to 0500hrs

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Friday 10th April 2026

No incidents reported

Thursday 9th April 2026

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 09/04/2026 - 09:35 SGT

End time: 09/04/2026 - 11:10 SGT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.  

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 09/04/2026 - 09:35 SGT

End time: 09/04/2026 - 11:10 SGT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.  

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: All SMS international traffic.

Start time: 09/04/2026 - 09:35 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffic

Start time: 09/04/2026 - 09:35 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 8th April 2026

No incidents reported

Tuesday 7th April 2026

No incidents reported

Monday 6th April 2026

No incidents reported

Sunday 5th April 2026

No incidents reported

Saturday 4th April 2026

No incidents reported