System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-7379

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS services will have intermittent impact during the maintenance period

Start of Event: 2026-06-03, 02:00:00 GMT+8

End of Event: 2026-06-03, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 7th February 2026

No incidents reported

Friday 6th February 2026

Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 3 months ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Asia Messaging Platform has been postponed.

Reference: PCR-7137

Original Date/Time: 18/02/2026 - 21:00 SGT New Date/Time: TBA

We apologise for any inconvenience this may have caused.

Thursday 5th February 2026

No incidents reported

Wednesday 4th February 2026

No incidents reported

Tuesday 3rd February 2026

Soprano Asia Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 03/02/2026 15:40 UTC.

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 2026-02-03 15:40 UTC

End time: 2026-02-03 18:25 UTC

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 2026-02-03 15:40 UTC

End time: 2026-02-03 18:25 UTC

Monday 2nd February 2026

No incidents reported

Sunday 1st February 2026

No incidents reported