Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6887

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 09/10/2025 - 03:00 SGT

Maintenance end time: 09/10/2025 - 08:00 SGT

Impact: No impacted services expected.

We will email you at the beginning and end of the maintenance period.

Dear Customer,

This is to inform that the earlier announced network maintenance is now completed.

Notification Details:

Impacted Services: MT messages into Maxis, Malaysia

Start of Event: 2025-09-27, 10:40:00 GMT+8

End of Event: 2025-09-27, 14:00:00 GMT+8

Dear Customer,

This is to notify you that mobile operator Maxis, Malaysia has informed us that there will be an emergency maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. During the period specified below, MT delivery will be intermittent towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: MT Messages Maxis, Malaysia

Start of Event: 2025-09-26, 6:00:00 GMT+8

End of Event: TBA

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Dear Customer,

This is to notify you that mobile operator StarHub has informed us that there will be a scheduled maintenance for their SMSGW SSL Cert Installation.

Please be informed that during the period specified below,

Notification Details:

Impacted Services: SMS Gateway Processes will be restarted. Content Providers’ connection will be dropped but it should auto-reconnect to the available node. Customer may experience intermittent /delay in the SMS during the maintenance period.

Start of Event: 2025-09-25, 00:01:00 to 05:00:00 SGT and 2025-09-30, 00:01:00 to 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.